Terms & Conditions
1. Booking Policy
All bookings are automatically confirmed upon submission through our online booking system.
It is your responsibility to arrive on time for your appointment. Late arrivals may result in reduced service time or rescheduling.
2. Cancellation and Rescheduling
We require 48 hours notice for all cancellations and rescheduling requests.
Cancellations or rescheduling requests made with less than 48 hours notice will result in a 50% fee of the appointment - if this is not paid you will not be able to book any future appointments.
No-shows (failure to attend without notice) may result in a charge equivalent to 100% of the service value and restrictions on future bookings.
We reserve the right to refuse future bookings from clients who repeatedly cancel late or fail to attend appointments.
3. Payment Terms
Payment is due at the end of your appointment.
We accept payment by card, cash, or bank transfer.
4. Refund Policy
We do not offer refunds for completed services.
If you are unsatisfied with your service, please speak to us immediately so we can address any concerns.
In exceptional circumstances, we may offer to rectify the service at no additional charge.
5. Health and Safety
Please inform us of any allergies, medical conditions, or medications that may affect your treatment.
We reserve the right to refuse or modify treatment if we believe it may not be suitable for you.
You must declare any recent cosmetic treatments that may affect your service.
If you feel unwell on the day of your appointment, please reschedule to protect other clients and staff.
6. Data Protection
We collect and store your personal information solely for booking and appointment purposes.
We are not responsible for allergic reactions to products when full disclosure has not been made by the client.
We recommend patch testing for new clients or those with sensitive skin.